Reference

Explore How bitwin Handles Your Privacy

At bitwin, we are transparent about every piece of personal data we collect when you open an account or make a deposit via UPI, Paytm or PhonePe.

Clear Data PracticesIndia Account ProtectionsUPI & Paytm CoveredYour Rights, Explained
Explore the Lobby Read FAQ
bitwin Explore How bitwin Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us With Any Privacy Question

If you have questions about how your data is handled, want to request a copy of your records, or need to raise a concern about a…

Email Our Privacy Team Send your request to our dedicated privacy address.
Live Chat Support Open the chat widget on any bitwin page and select 'Privacy & Data' from…
In-Account Support Ticket Log in, head to Settings and raise a Support Ticket under the Privacy category.
DATA HANDLING STANDARDS

Switch On Confidence With Our Data Practices

Data security at bitwin is handled through technical and procedural controls applied at every stage of your account lifecycle — from the moment you register through every deposit, game session and withdrawal.

Encrypted Data Storage

All personal data — including name, contact details and linked payment identifiers for UPI, Paytm and PhonePe — is stored using AES-256 encryption at rest. Access is restricted to authorised staff on a need-to-know basis verified through role-based controls.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through our consent banner or your browser settings at any time without affecting your core account access.

Account Security Measures

Your account password is stored as a salted hash — we never hold it in plain text. We also send login alerts to your registered email or phone number whenever a new device or location accesses your account, so you can spot any unrecognised activity immediately.

Data Retention Schedule

Transaction records are retained for the period required by applicable Indian financial regulations. Profile data is held for the duration your account remains active plus the statutory retention window. Once that window closes, data is securely deleted or anonymised.

Third-Party Data Sharing

Data is shared only with payment processors handling UPI, Paytm and PhonePe transactions, identity-verification providers required by law, and fraud-prevention services. Each third party is bound by a data-processing agreement that limits their use of your information.

How to Request Data Changes

Contact our privacy team by email, live chat or in-account ticket to request a copy of your data, correct inaccuracies or ask for deletion. We verify your identity before processing any change to prevent unauthorised alterations to your account records.

Open the Answers to Your Privacy Questions

The questions below cover the most common privacy topics raised by people with a bitwin account in India — from what data we collect during a UPI deposit to how you can have your account records deleted. If your question is not covered here, use any of the contact paths in the section above.

We collect your name, email address, phone number and date of birth at registration. If you link a payment method such as UPI, Paytm or PhonePe, we also store the associated identifiers needed to process deposits and withdrawals securely on your account.

No. We do not sell or rent your data to marketing companies. Data is shared only with payment processors, identity-verification partners and fraud-prevention services that are contractually required to use it solely for operating your account.

Submit a data-access request by email, live chat or in-account ticket. We verify your identity first, then compile and send your records within 30 days. The data provided includes profile information, transaction history and any logs linked to your account.

Yes, where local law permits. Submit a deletion request through our support channels. We will remove or anonymise your data once the mandatory statutory retention period for Indian financial records has been met. We will confirm the outcome in writing.

Payment identifiers for UPI, Paytm and PhonePe are encrypted in transit using TLS and at rest using AES-256. We do not store full card or bank account numbers; only the tokenised references provided by your payment provider reach our systems.

We retain transaction and identity records for the period mandated by applicable Indian regulations, typically several years from the date of the last transaction. Once that period expires, your data is securely deleted or rendered permanently anonymous.

Raise the concern with our privacy team via email or in-account ticket first — we aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate to the relevant data-protection authority under applicable Indian law.

Related Pages

Christmas Spin FAQ Register Bonanza